07 3917 7237

Things to Know

Your First Appointment

Upon arrival for your first visit to Green Tree Medical one of our friendly reception staff will ask you to complete a patient information form. During your first appointment, our doctors will discuss your medical history, answer any questions you may have about our clinic, treat your current health concern and plan any ongoing treatments you require.

We want to be part of your healthy future which means that we want you to get to know us and for us to get to know you. We believe that the more we know and understand about you, your lifestyle and your health history, the better we can support your health goals.

For this reason, your first appointment with us may take a bit longer.

Repeat Prescriptions
If you need a repeat prescription, please book in to see the doctor.
Travel Vaccinations
If you are travelling and need travel vaccinations, you will generally need two appointments. The first to assess your current health and determine the vaccinations required. The second is to carry out the vaccinations.
After Hours and Emergency Appointments

Not all illness or injury happens when our clinic is open. For emergencies, please call 000.

If you or your family need a doctor after hours, our clinic is affiliated with the 13SICK service. They offer in-home after-hours visits that are bulk billed. Their doctors are friendly and professional and pass on details of your health issue to our clinic for our records.

Emergency: 000

After Hours Doctor: 13 74 25

Appointment Times
We strive to be on time with our appointments, and don’t want to rush any of our patients when they are discussing their health. That’s why our appointments run for an average of 15-20 minutes.

Here are a few ways you can help us to keep on time:

  • If you have more than one medical issue or question, please book a longer appointment.
  • A longer consultation will also be required for procedures such as skin checks, cervical screens and medical assessments.
  • Please arrive 5 minutes early for your appointment (sometimes we run ahead of schedule).
  • If you are running late, please call our reception team and let them know.
  • If you can’t make your appointment, please call us as soon as you know. We often have a waiting list of people seeking appointments, and the sooner you let us know, the earlier we can see people needing our help.
  • To be fair to everyone, cancellations without 2 hours’ notice or non-attendance may attract a cancellation fee which cannot be rebated through Medicare.
Test Results
If you have been referred for blood or other tests, please book in to see the doctor to review and discuss your test results. We do not provide any test results over the phone.
Phone Messages
We understand that after a consultation you may want to clarify something that you discussed with the doctor.

Unless the matter is life-threatening, we will not interrupt another patient’s consultation to put phone calls through. We are happy to pass your message to the doctor to return your call in their break or at the end of the day.

If the matter is not about a recent consultation, then you need to book an appointment to see the doctor.

Medicare Rebates
Our clinic is part of the Medicare Easyclaim service which means that after paying for your consultation in full, we can immediately process your Medicare Rebate directly back into your cheque or savings account.

Our Fees

 

From 04 JAN 2021

 

*BULK BILLING IS ONLY AVAILABLE BETWEEN 8AM AND 5PM

 

Fee Rebate Child under 18 Pension & Healthcare cardholders
Standard appointments (5-20 Minutes)  $70 $38.75 Bulk billed Bulk billed
Extended appointment (20-40 minutes) $110 $75.05 Bulk billed Bulk billed
Extensive appointment (+40 minutes) $150 $110.50 Bulk billed Bulk billed

 

 

 

Patient Resources and Forms

 

 

 

New Patient Form
Patient Records Transfer Authority Form